Due to our health and safety protocol, we cannot accept returns at this time. Should you have any questions or concerns about your product, you can contact us at info@vraioil.com.

Please note that we are a small business that does not tolerate dishonesty. Wrongfully disputing your order will be fought against and you will no longer have access to ordering with us again. We are always available 24/7 to help you resolve any concerns to the best of our ability at info@vraioil.com.

VRAI cannot be responsible for any stolen packages. For all residential suites, please consider contacting your building management in the event your package is stolen. As always, we are here for you and will do the best we can to ensure you have a positive experience with all concerns sent to info@vraioil.com.

Please report any damages to your package within 3 days of receiving your parcel. Please attach any and all relevant photos or videos of damages to help better assist you. We stand behind our products with True results and take all matters seriously to better serve you.